Enhancing CX with an AI-powered Recommendation Model
I am a die-hard fan of Batman, the dark crusader, and Arkham Nights has been my most loved game since childhood. I recently bou…
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BLOG Category: Customer Analytics
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How Does Customer Behavior Influence CPG Online Channels?
Over the past year, online channels contributed to nearly 70% of overall CPG growth.
How Can CPG Brands Excel Using DTC?
CPG brands that invest in DTC models will build direct relationships with customers and foster loyalty.
Framework for Choosing A CPG eCommerce Route
Millions of consumers bought CPG products online for the first time in 2020. This shows the eCommerce trend is here to stay.
Graph Database: Revolutionizing the Online Retail Industry
Creating a personalized recommendation system by leveraging customers’ data from their shopping experience is crucial.
Accelerating Innovations in the Legal Sphere
A techno-legal bridge between the operation of lawyers and technology is prima facie evidence in the current legal system. Laws…
How can CPG brands win “The Amazon Battle”?
While major CPG players have started embracing DTC brands, most online sales still happen through E-retailers.
What is social listening and how can it help understand your customers better
Social media platforms are no longer considered as just tools to market your products; it has evolved into something that is mu…
Leveraging analytics to transform customer loyalty programs
“Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer Customer loyalty programs are coun…
Hyper-personalization: the magic wand to consumer engagement
So, what exactly did Netflix get right? Lazy Saturday evening. Looking for a Dramedy (that’s oddly specific). Burnt through Goo…
#HighOnData: Decoding the Microsoft “Growth Mindset”
Reed Cundiff, General Manager, Customer & Market Research, Microsoft, talks to LatentView Analytics about how the company i…
Personalization for consumers in retail industry
In the current market scenario, customers hold the ultimate power in deciding the success of a retailer.
Impact of social media data on political elections
In 2018, a popular social networking site came under heavy fire from US regulators after it was found that a third-party vendor…
How customer reviews influence a brand’s decision making process
In the sweltering heat of summer, I scramble to buy an air conditioner for my house. Trouble is, with the offers from retail st…
Enhancing consumer engagement through AI powered chatbots
Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable customer serv…
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