In 2018, a popular social networking site came under heavy fire from US regulators after it…

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Artificial Intelligence (AI) is dramatically changing business, and chatbots, fueled by AI, are becoming a viable…

Build a comprehensive 360 customer profile: Creating a truly comprehensive profile of a customer requires tapping…

According to a recent survey conducted by the US Census Bureau, in spite of shrinking wallets,…

In recent years, a lot of our conversation with our clients has revolved around how they…

Customer Lifetime Value (CLV) is the estimated net profit a business expects to get from the…

I recently had the opportunity to moderate a panel discussion at the Argyle Executive Summit’s Leadership…

Shopping behaviors, buying trends and patterns are changing at a rapid pace across the US and…

By now, just about everybody has heard about the nightmarish Comcast customer support call. Amazon and…

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