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A chatbot is a conversational interface on social networks, apps, and eCommerce platforms that interacts with the end-user without human intervention. A chatbot could be text or voice-based, or a combination of both. It is built on AI technologies, Natural Language Processing (NLP), and Machine Learning (ML) algorithms.


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How Does This Work?

This glossary is a tool for collaborative learning. You can use it as

1. A Reference Guide to understand the meaning of industry jargon used in our insights and blogs.
2. A Knowledge Sharing Tool – Each of the terms has share buttons on their pages. You can directly share new words with your online community and enable learning for others too.

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