Design a better customer experience with agentic AI

AI agents are rewriting the future of customer experience. Here’s what developers and tech leaders need to know now. Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI agents are changing the future of work by helping HR leaders recruit personnel, marketers personalize ad campaigns, and IT service desk professionals respond to helpdesk tickets.