Net Promoter Score is a metric for overall customer satisfaction. NPS measures the inclination of customers to recommend a brand’s products or services to others. NPS, calculated from survey results, is used to measure, evaluate and improve customer loyalty. NPS benchmarks vary by industry.
Net Promoter Score (NPS)
SHARE
Related Links
A CMO recently asked me a deceptively simple question: “If we gave an AI agent full…
I once watched a campaign manager juggle ten tools, fifteen stakeholders, and a spreadsheet that looked…