.svg){kind=icon}
.svg){kind=icon}
Customer Relationship Management (CRM) analytics provides insights about a business’ customers. Insights from CRM analytics on customer spending patterns, engagement, and the impact of marketing efforts can help with customer service evaluation, lead generation, and sales.
CRM Analytics
Table of Contents
POPULAR CASE STUDIES
Feb 06, 2026
SHARE
Take to the Next Step
"*" indicates required fields
Related Glossary
Predictive lead scoring helps marketing and sales teams rank incoming
Market Basket Analysis helps retailers and analytics teams uncover which
FRESH PICKS 01/04/2024
A
- AB Testing
- Access Management
- Access Point
- Account-based Experience
- Account-based Selling
- AccuPromo
- ACES
- Actionable Insights
- Activity-Based Management (ABM)
- Ad Tech
- Adapter
- Adaptive AI
- Adaptive Data Governance
- Additive Manufacturing
- Advanced Analytics
- Advanced Anomaly Detection
- Advanced Technology
- Agent
- Agentic AI
- Aggregation
- Agile
- AI Agents
- AI Alignment
- AI Chipsets
- AI Coding Assistants
- AI Copilot
- AI Developer Tools
- AI Engineering
- AI Ethics
- AI Governance
- AI PaaS
- AI Penpal
- AI Reasoning
- AI TRiSM
- AI-as-a-Service (AIaaS)
- AI-Enhanced Design
- AIOps
- AIOps Platform
- Algorithm
- Algorithmic Business
- Algorithmic Fairness
- Algorithmic Transparency
- Alternative Data
- Alternative Finance
- Analytic Applications
- Analytical Applications
- Analytics
- Analytics Roadmap
- Angel Investors
- Annotation
- Annual Contract Value (ACV)
- Annual Recurring Revenue (ARR)
- Anomaly
- ANOVA
- Anthropomorphism
- Anti-Money Laundering (AML)
- Anything-as-a-Service (XaaS)
- Apache Parquet
- API
- API Economy
- API Gateway
- API Management
- API Marketplaces
- Application Migration
- Application Programming Interface
- Application Programming Interface (API)
- Architecture
- Archive
- Artificial General Intelligence
- Artificial General Intelligence (AGI)
- Artificial Intelligence (AI)
- Artificial Narrow Intelligence
- Artificial Neural Networks (ANNs)
- Artificial Superintelligence
- Asset Tracking
- Association Rule Learning
- Association Rules
- Atomic Data
- Attention Mechanism
- Attention Mechanisms
- Augmented Analytics
- Augmented Intelligence
- Augmented Reality (AR)
- Augmented World
- Auto ML
- Autoencoder
- Automated Data Management
- Automated Distribution Centers
- Automation
- Automotive Industry
- Autonomics
- Autonomous Agents
- Autonomous Vehicle
- Autoscaling
- Average Order Value (AOV)
- Average Revenue Per Account (ARPA)
B
- B2B Dynamo
- B2B Gateway Software
- BaaS
- Baby Boomers
- Back-end
- Banking License
- Barriers to Entry
- Batch Processing
- Bayesian Learning
- Behavior Learning Engines
- Behavioral Analytics
- Behavioral Segmentation
- Behavioral Targeting
- Behavioural Analytics
- Benchmark
- Best Practice
- Beta Testing
- Bias and Variance
- Bias in AI
- Big Data
- Binary Code
- Binary Data
- Binomial
- Binomial Test
- Bioinformatics
- Biometrics
- Bitcoin
- Bitmap
- Bivariant
- Bivariate Data
- Black Box AI
- Black-Box ML
- Block Error Rate
- Blockchain
- Blockchain Analytics
- BNPL
- Bottleneck
- Bottom-Line Growth
- Bounce Rate
- Brand Communication
- Brand Equity
- Brand Extension
- Brand Strategy
- Branded Content Management
- Branding
- Brick and Mortar
- Browser
- Build-Operate-Transfer (BOT)
- Business Agility
- Business Analytics
- Business Case
- Business Incubators
- Business Intelligence
- Business Intelligence (BI) Tools
- Business Management
- Business Model
- Business Process Analysis Tools
- Business Process as a Service (BPaaS)
- Business Process Automation
- Business Process Mapping
- Business Process Migration
- Business Sustainability
- Business Understanding
- Business-to-Business (B2B)
- Business-to-Consumer (B2C)
- Buyer Enablement
- Buyer Sentiment
- Buyer’s Journey
- Buying Journey
C
- C-Suite
- Campaign Analytics
- Cart Abandonment Rate
- Category Management
- Causal AI
- Causality
- Central Version of Truth
- Challenger Banks
- Changelog
- Channel Analytics
- Chatbots
- ChatGPT
- ChatGPT Enterprise
- Checkout Conversion Rate
- Chief Data and Analytics Officer (CDAO)
- Chief Financial Officer (CFO)
- Chief Information Officer (CIO)
- Chief Marketing Officer (CMO)
- Chief Supply Chain Officer
- Churn Rate
- Circular Economy
- Claims Analytics
- Classification
- Clean Data
- Click-and-Collect
- Clickstream Analysis
- Clickstream Data
- Cloud Applications
- Cloud Automation
- Cloud Computing
- Cloud Email
- Cloud Infrastructure
- Cloud Native Architecture
- Cloud Scalability
- Cloud Security
- Cloud Service Provider (CSP)
- Cloud Storage
- Cloudsourcing
- Cluster analysis
- Clustering
- Cobots
- Cognitive Automation
- Cognitive Bias
- Cognitive Computing
- Cohort Analysis
- Collaborative Economy
- Collaborative Filtering
- Collaborative Planning, Forecasting, and Replenishment (CPFR)
- Collinearity
- Commercial UAVs
- Comparative Analysis
- Competition Analysis
- Competitive Advantage
- Competitive Benchmarking
- Competitive Edge
- Competitive Intelligence
- Competitive Retailer Marketing Area (CRMA)
- Compliance
- Compliance as a Service (CaaS)
- Composable Analytics
- Composite AI
- Computer Vision
- Connected Data
- Connected Vehicles
- ConnectedView
- Constitutional AI
- Consulting
- Consumer Analytics
- Consumer Insights
- Consumer Surplus
- Contactless Payment
- Content Diversity Index
- Content Intelligence
- Content Targeting
- Content-Based Filtering
- Continuous Intelligence
- Contract Management
- Contrastive Language-Image Pre-training (CLIP)
- Controllability
- Conversational AI
- Conversion Rate
- Conversion Rate Optimization
- Convolutional Neural Networks (CNNs)
- Cookies
- Corpus
- Cost Optimization
- Cost Per Acquisition
- Cost Per Click (CPC)
- Cost Savings
- CPC
- CPG
- Creator Economy
- Credit Card Analytics
- Credit Score
- CRM Analytics
- Cross-Merchandising
- Cross-Sectional Data
- Cross-Selling
- Crowdfunding
- Crowdsourcing
- CSV File
- Custom Events
- Customer Acquisition
- Customer Acquisition Cost (CAC)
- Customer Centricity
- Customer Data Integration (CDI)
- Customer Engagement
- Customer Experience (CX)
- Customer Intelligence
- Customer Journey
- Customer Journey Analytics
- Customer Lifetime Value (CLV)
- Customer Loyalty
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Retention Rate (CRR)
- Customer Satisfaction
- Customer Segmentation
- Customer Value Analytics
- Cutoff Date
- Cybersecurity
D
- Dashboard
- Data Accuracy
- Data Activation
- Data Aggregation
- Data Analytics
- Data Architecture
- Data Audit
- Data Augmentation
- Data Bank
- Data Blending
- Data Catalog
- Data Center
- Data Cleansing
- Data Culture
- Data Deduplication
- Data Democratization
- Data Engineering
- Data Enrichment
- Data Erasure
- Data Ethics
- Data Exploration
- Data Extraction
- Data Fabric
- Data Foundation
- Data Fusion
- Data Governance
- Data Integration
- Data Interoperability
- Data Labeling
- Data Lake
- Data Lakehouse
- Data Lineage
- Data Literacy
- Data Management
- Data Management Platform (DMP)
- Data Mapping
- Data Mesh
- Data Mining
- Data Modeling
- Data Monetization
- Data Observability
- Data Point
- Data Portability
- Data Preparation
- Data Privacy
- Data Quality
- Data Quality Checks
- Data Quality Dimensions
- Data Quality Tools
- Data Security
- Data Silos
- Data Standardization
- Data Store
- Data Storytelling
- Data Strategy
- Data Stream
- Data Taxonomy
- Data Transparency
- Data Type
- Data Variety
- Data Velocity
- Data Visualization
- Data Volume
- Data Warehouse
- Data Wrangling
- Data-centric AI
- Data-Driven Culture
- Database
- Database Management System (DBMS)
- Database Migration
- Databus
- Datafication
- Datagram
- Decision Intelligence
- Decision Management
- Decision Tree
- Deep Data
- Deep Learning
- Deep Reinforcement Learning
- Deepfake
- Demand
- Demand Forecasting
- Demand Generation
- Demand Planning
- Demographic Segmentation
- Descriptive Analytics
- Deterministic Model
- Developer Experience
- Deviance
- DevOps
- DevSecOps
- Diagnostics Analytics
- Differential Privacy
- Digital Ethics
- Digital Fingerprint
- Digital Identity
- Digital Immune System
- Digital Manufacturing
- Digital Shelf Optimization
- Digital Strategy
- Digital Supply Chain
- Digital Thread
- Digital Transformation
- Digital Twin of Customer (DToC)
- Digital Wallet
- Dimensional Modeling
- Dimensions
- Direct Traffic
- Direct-to-Consumer (D2C)
- Direct-To-Consumer (DTC)
- Directed Acyclic Graph (DAG)
- Disconnected Supply Chain
- Discriminator
- Disposable Virtual Card
- Disruption
- Distributed Ledger Technology (DLT)
- Distribution
- Diversity
- Divestiture
- Domain-Specific Data
- Drone Delivery Systems
- Dynamic Content Generation
- Dynamic Deal Scoring
- Dynamic Pricing
E
- E-commerce Integration
- E-Procurement
- E-retail
- eChecks
- eCommerce
- Economies of Scale
- Edge AI
- Edge Analytics
- Elasticity
- Electric Vehicles
- Email Marketing
- Embedded Analytics
- Embedded Finance
- Embodied Agents
- Emergence in AI
- Employee Experience (EX)
- Employee Satisfaction
- Engagement Rate
- Ensemble Learning
- Enterprise
- Equivalized Sales
- ESG
- Ether
- Evaluation
- Event Stream Processing
- Expansion Metrics
- Explainable AI (XAI)
- Explanation-Based Learning
- Exponential
- Extreme Value
F
- Failover
- False Positive
- Feature Analysis
- Feature Engineering
- Federated Learning
- Feedback Loops
- Few-Shot Learning
- Finance Automation
- Finance Strategy
- Financial Analytics
- Financial Ecosystem
- Financial Institutions
- Financial KPI
- Financial Services
- Fintech
- Firmographic Segmentation
- First-Mover Advantage
- First-Party Data
- Fiscal Year
- Fleet Management
- FMCG
- Footfall Analytics
- Forecasting
- Foundation Model
- FPGA Accelerators
- Fraud Analytics
- Fréchet Inception Distance (FID)
- Freemium
- Full Funnel Marketing
G
- Gamification
- Gap Analysis
- Garbage In, Garbage Out (GIGO)
- GenAI Readiness
- Generation X
- Generation Z
- Generative Adversarial Network (GAN)
- Generative AI
- Generative Pre-Trained Transformer (GPT)
- Genomics Data Science
- Geometric Distribution
- Geospatial Analytics
- Go-To-Market Strategy (GTM)
- Gradient Boosting
- Graph Analytics
- Graph Database
- Grounding
- Guided Analytics
H
- Hallucination
- Hashing Codes
- Head-mounted Display (HMD)
- Heterogeneous Data
- High Touch Marketing
- Historical Data
- Homogeneous Data
- Homogenous
- Horizontal SaaS
- HR Analytics
- Human-In-The-Loop (HITL)
- Human-in-the-Loop AI
- Hybrid Cloud
- Hybrid Sales
- Hybrid Shopping
- Hyper-Personalization
- Hyperautomation
- Hypothesis
- Hypothesis Testing
I
- Image recognition
- Immersive Analytics
- Impressions
- Inbound Marketing
- Inclusivity
- Incremental Sales
- Incrementality Testing
- Independent Variable
- Industry Cloud Platform
- Inflation
- Influencer
- Information Technology (IT)
- Initial Coin Offering (ICO)
- Initial Public Offering
- Innovation
- Innovation Pipeline
- Insight
- InsightLens
- Instruction-Tuning
- Insurtech
- Intellectual Property Rights
- Internet of Things (IoT)
- Intralogistics Smart Robots
- Inventory Management
- Inventory Turnover
- Iteration
K
L
M
- Machine Learning
- Market Basket Analysis
- Market Basket Analytics
- Market Penetration
- Market Performance Index
- Marketing Funnel
- Marketing Mix Modeling
- Marketing Personalization
- Marketing Qualified Lead (MQL)
- Marketing Spend Optimization
- Master Data
- Master Data Management
- MatchView
- Mean
- Median
- Merchandise
- Merchandising Efficiency
- Mergers and Acquisitions (M&A)
- Meta-Learning
- Metadata
- Metaverse
- Metrics
- MigrateMate
- Millennials
- Minimum Detectable Effect
- Mixed Reality (MR)
- MLOps
- Moats
- Mobile Analytics
- Mode
- Model
- Model Collapse
- Model Context Protocol
- Model-driven Development
- Money Laundering
- Monthly Recurring Revenue (MRR)
- Moving Average
- Multi-Cloud
- Multi-Experience (MX)
- Multi-Hop Reasoning
- Multi-Modal Learning
- Multivariate Analysis
- MVP (Minimum Viable Product)
N
- N-gram
- N-Shot Learning
- Natural Language Ambiguity
- Natural Language Generation (NLG)
- Natural Language Processing (NLP)
- Natural Language Query
- Near-Field Communication (NFC)
- Neo Banking
- Net Dollar Retention (NDR)
- Net Promoter Score (NPS)
- Net Retention
- Net Zero
- Network Analytics
- Neuro-symbolic AI
- Neuroeconomics
- Neuromorphic Computing
- Neuromorphic Hardware
- No-Code
- Nominal Data
- Non-Promoted Price
- Non-Promoted Sales
- Normal Distribution
- Normalization
- Numeric Distribution
O
P
- P2P Transactions
- Packaging Design
- Parameter
- Parameter-efficient Fine-tuning (or “PEFT”)
- Passkey
- Passwordless Authentication
- Patent
- Pathways Language Model (PaLM)
- Payment Card Analytics
- Payment Gateway
- People Analytics
- Percentile
- Personalization
- Personalization Algorithms
- Personally Identifiable Information (PII)
- Persuasion Modeling
- Pervasive Cloud
- Phygital
- Pivot Table
- Platform Engineering
- Point of Purchase (POP)
- Point of Sale (POS) Data
- Post-purchase Experience
- Power Analysis
- Pre-purchase Experience
- Pre-trained Models
- Pre-training
- Precision Targeting
- Predictive Analytics
- Predictive Lead Scoring
- Predictive Modelling
- Premiumization
- Prescriptive Analytics
- Price Pack Architecture
- Pricing
- Pricing Analytics
- Pricing Engine
- Prioritization
- Privacy Policy
- Privacy-Preserving AI
- Private Cloud
- Private Key
- Private Labels
- Probabilistic AI Model
- Process Mining
- Procurement
- Product Analytics
- Product Bundling
- Product Discovery
- Product Life Cycle
- Product Life Cycle Management
- Product Qualified Accounts (PQAs)
- Product Qualified Lead (PQL)
- Product Review
- Product-led Growth
- Product-Led Growth (PLG)
- Product-led Sales (PLS)
- Profit Margin
- Profitability
- Prompt
- Prompt Engineering
- Proof of Concept (POC)
- Psychographic Segmentation
- Public Cloud
- Public Key
- Pull Strategy
- PULSE
- Purchase Frequency
- Push Strategy
- Python
Q
R
- Radio-Frequency Identification (RFID)
- Random Forest
- Real Variable
- Real-Time Analytics
- Recession
- Recommendation Engine
- Recommender System
- Recurrent Neural Networks (RNNs)
- Recursive Prompting
- Regression
- Regular Expressions
- Reinforcement learning
- Reinforcement learning from Human Feedback (RLHF)
- Rental Economy
- Reporting
- Research and Development (R&D)
- Resilience Planning
- Retail
- Retail Operations
- Retail Technology
- Retailtainment
- Retargeting
- Retrieval Augmented Generation
- Return on Assets
- Return on Equity
- Return On Investment (ROI)
- Revenue by Channel
- Revenue Churn Rate
- Revenue Cycle Management (RCM)
- Revenue Growth Management (RGM) Analytics
- Risk Analytics
- Risk and Compliance Analytics
- Risk and Fraud Analytics
- Risk Management
- Robo-Advisor
- Robotic Process Automation
- Route Optimization
S
- SaaS LTV (Software as a Service Lifetime Value)
- Sales Accepted Lead (SAL)
- Sales Analytics
- Sales Data
- Sales Forecasting
- Sales Funnel
- Sales-led Growth
- Sales-led Growth (SLG)
- Sales-Qualified Lead (SQL)
- Sampling
- Scenario Planning
- Search Engine
- Seasonal Promotions
- Second-Party Data
- Secure Multi-Party Computation (SMPC)
- SegMate
- Self-Service Analytics
- Self-Serving Data
- Self-Supervised Learning (SSL)
- Sensitivity
- Sensors
- Sentiment Analysis
- Sequence Modeling
- Serverless Computing
- Session
- Shelf Price
- Shelf Space
- Shelf Space Optimization
- Shoppable Media
- Short-Form Video
- Skewness
- SKU
- Smart Contracts
- Smart Manufacturing
- Smart Packaging
- Smart Retail
- Snapshot
- Snowflake
- Social Media
- Social Media Analytics
- Social Network Analysis (SNA)
- Social Network Analytics
- Solution Requirements
- Spark
- Spatial Computing
- Specificity
- Speech Analytics
- Speech Recognition
- Speech-to-text
- Stablecoin
- Stacking
- Star Schema Methodology
- Statistics
- Steerability
- Storage Migration
- Strategic Alignment
- Strategic Planning
- Streaming Analytics
- Structure
- Structured Data
- Subscriber Segmentation
- Subscription Commerce
- Subscription Video on Demand (SVOD)
- Superapp
- Supervised Learning
- Supply
- Supply Chain Analytics
- Supply Chain Management
- Supply Chain Visibility
- Sustainability
- Sustainability Analytics
- Sustainable Technology
- Swarm Intelligence
- Synthetic Data
T
- Targeted Marketing Campaign
- Technographic Segmentation
- Technological Singularity
- Technology
- Technology Stack
- Telepresence
- Temporal
- Teradata
- Text Analytics
- Text Mining
- Text Summarization
- Text-to-speech (TTS)
- The Cost Per Lead
- Third-Party Data
- Time Series
- Time Series Analysis
- Time Series Forecasting
- Time Series Modelling
- Tokenization
- Top-Line Growth
- Topic Modeling
- Total Experience (TX)
- Touchpoints
- Traceability
- Tracking URL
- Trade Promotion
- Transactional Data
- Transfer Learning
- Transformer
- Transformer Model
- Trend Analytics
- Trustworthy AI
- Try-before-you-buy Tools
- Turing Test
U
- Underwriting
- Unified Data
- Uniform Distribution
- Union
- Univariate Analysis
- Univariate Data
- Unstructured Data
- Unsupervised Learning
- Upselling
- Upskilling
- Usage-based Pricing (UBP)
- Use Case
- User Datagram Protocol (UDP)
- User Engagement Index
- User Engagement Metrics
- User Experience (UX)
- User Profiling
- User-Generated Content (UGC)
V
- Variable
- Variational Autoencoder
- Venn Diagram
- Vertical SaaS
- Video and Image Analytics
- Virtual Assistants
- Virtual Commerce (vCommerce)
- Virtual Environment
- Virtual Interaction
- Virtual Private Network (VPN)
- Virtual Reality
- Virtual Simulation
- Virtual Socializing
- Virtual World
- Voice Commerce
- Voice Recognition
- VPA-Enabled Wireless Speakers
Related Links
Email campaign effectiveness measures how well campaigns drive revenue, influence customer behavior, and progress lifecycle outcomes….
Purchase intent modeling refers to the analytical process of identifying and quantifying consumer buying signals from…
