Customer satisfaction scores for wearable devices increased by 50 basis points for a leading global consumer electronics giant by comprehensive monitoring of programs enabled through intuitive dashboards.
The Problem
Difficulty in monitoring consumer actions on lifestyle and healthcare recommendations and deriving insights.
The Before State
No diagnostic insights were obtained on data collected from wearable devices. Thus, the feedback loop between ‘advice and action’ was not clearly established.
The LatentView Solution
Comprehensive monitoring of programs was enabled through intuitive dashboards created from data on aggregated user profiles and their behavior with the ability to slice and dice data at multiple levels.
The After State
Relevant interventions were possible due to data driven insights which led to increase in customer satisfaction scores by 50 basis points.
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