A dashboard that monitors the performance of the client’s newly launched chatbot was developed for a multinational e-commerce corporation. This resulted in a drop in escalation rates from 20% to 4.48% and an increase in resolution rates to 85%.
Helping a SaaS Company Leverage Advanced Analytics Through Our Consulting Approach
In today’s digital age, businesses struggle to make sense of mountains of data around them. In a similarly challenging situatio…
