Identifying the Effectiveness of Call Centers
A thorough analysis of downsizing their call center personnel was done for a client in the remittance industry. The subsequent …
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A thorough analysis of downsizing their call center personnel was done for a client in the remittance industry. The subsequent …
A survey was designed to capture essential data for a leading online marketplace, and a regression framework was formulated to …
Customer Lifetime Value was computed using SolveIT, an in-house product that has helped companies re-calibrate retention strate…
Lexical analysis of organic social conversations for a leading global software company enabled the product marketing team to pr…
An Azure ML- cloud-based modeling automation framework was built for a leading global software company, which helped the market…
A dashboard that monitors the performance of the client’s newly launched chatbot was developed for a multinational e-commerce c…
A social insights platform to mine the rich data of the target demographic available in social media was built for a leading US…
A comprehensive view of contacts was developed for a leading asset management company in the UK, which served as inputs into Ma…
An intelligent solution that learns from past deals to provide deal-specific discounting guidance was developed for a leading m…
For a US-based leading travel website, the drivers of NPS were identified using text mining. The influence of NPS drivers on cu…
For a leading SMB financial software and payments processing company, a behavioral segmentation-based rapid diagnostic analysis…
An automated platform for managing campaigns was created for a leading online payments company. Customized campaigns resulted i…
A real-time text analytics platform was built for the largest home appliance manufacturer in the US, which resulted in precise,…
A comprehensive web analytics maturity framework was built for a leading baby food nutrition company. As a result, website enro…
A self-service scenario analyzer tool to optimize resource allocation was provided to a consumer lifestyle electronics firm, wh…
LatentView Analytics helped a leading online payments company improve its digital targeting efficiency using lookalike modeling…
2% increase in email open rates and 5% higher clicks per customer due to dynamic segmentation based on customer’s past be…
Increase of 2-5% in market share across a range of beverage and snack brands for leading global food & beverages corporatio…
An Early Warning System (EWS) with over 95% accuracy in predicting critical service requests was created, saving $20 million pe…
Customer satisfaction scores for wearable devices increased by 50 basis points for a leading global consumer electronics giant …
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