Business challenge
An
American entertainment company was facing a challenge with tracking the
status of an order in the supply chain process. Disparate silo
applications were processing the customer requests. Manual intervention
from all departments was required to address a problem and issues were
being resolved only on priority basis. This resulted in potential order
fulfilment delays, impacting revenue and reputation.
Solution
LatentView Analytics built a customizable cloud-based platform which was secure and scalable. The real-time operational dashboard helped provide a holistic view on the status of each order helping the client to analyze the performance at a supply chain stage level and understand the stages that were not meeting ETAs.
Benefits
By combining multiple data sources into a single, high-performance platform, business users were provided a holistic view into the status of an order across all the stages of the supply chain process.
